Tribhuvan International Airport (KTM)

Common Complaints

• Cleanliness and Facilities: Toilets are frequently cited as dirty, smelly, and poorly maintained, with overall terminal cleanliness being a consistent concern. Seating is often limited and crowded, particularly in departure areas.
• Security and Immigration: Travelers report long queues, slow processing, and bureaucratic hurdles for both visa on arrival and immigration. There are often multiple, redundant, and sometimes intrusive security checks, with instances of items being confiscated by staff. Baggage claim is noted as a very slow and chaotic process.
• Staff Behavior and Inefficiency: Many reviews describe airport staff as unhelpful, rude, or seeking money/bribes. The airport is often characterized by chaos, overcrowding, and poor operational effectiveness, leading to unexpected flight cancellations and delays.
• Lack of Clear Information: Inadequate and confusing signage is a recurring complaint, making it difficult for travelers to navigate the airport and understand procedures.
• Transportation and Parking: While private transfers are good, public transportation options are limited, and traffic to and from the airport can be unpredictable and dense, requiring significant travel time buffers. The paid parking area raises safety concerns due to weak police presence and unclear personnel identification.

In summary, while Tribhuvan International Airport offers stunning views on approach and has seen some improvements in its departure facilities, the overall traveler experience is frequently hampered by issues with cleanliness, efficiency, staff conduct, and security procedures. Travelers are advised to arrive well in advance, maintain patience, and consider pre-booked private transfers for a less stressful experience.