Phu Quoc Airport

Common Complaints

• Slow Security and Immigration: Travelers frequently report long waiting times at immigration and security checkpoints, with queues sometimes stretching across the hall and waits ranging from 30 to over 90 minutes during busy periods.
• Lack of Essential Facilities: There is a notable scarcity of free and reliable Wi-Fi, comfortable seating, and charging sockets for electronic devices throughout the terminal.
• Rude and Unprofessional Staff: Several reviews highlight issues with airport staff, citing slow service at check-in, rude behavior, unclear instructions, and a general lack of professionalism from security and immigration officers.
• Limited Food and Shopping: The selection of food and beverage options, as well as retail outlets (aside from jewelry), is considered minimal by many travelers.
• Operational Inefficiencies: Issues such as non-functioning self-check-in kiosks and the non-acceptance of e-boarding passes contribute to delays and frustration.

Overall, Phu Quoc Airport provides a functional and modern gateway to the island, particularly for domestic arrivals. However, its efficiency is often hampered by slow processing times at immigration and security, coupled with a lack of basic traveler comforts like readily available Wi-Fi and charging points, impacting the overall international traveler experience.