Tuirial Airfield

Common Complaints

• Limited Facilities and Amenities: The airport is noted for having limited facilities and amenities. This includes just one food outlet/shop within the terminal building, and low satisfaction ratings for terminal facilities (34%), Wi-Fi (27%), food and retail services (37%), lounge (28%), and baggage claim (20%). Ongoing renovations were also mentioned as a drawback.
• Dated Equipment: The airport has been described as having very small airport with ancient equipment such as trolleys and luggage belts.
• Security and Immigration Efficiency: While security check has a 50% satisfaction rating, immigration/customs received a low 20% satisfaction, and efficiency in this area is only moderately valued compared to other airports. Current estimated wait times are around 30 minutes for security and 8 minutes for passport control.
• Flight Cancellations and Disruptions: Flight cancellations are a common complaint, causing significant frustration and travel disruption for passengers.
• Inconsistent Staff Behavior: While some staff are praised for politeness, there have also been complaints about unprofessional and impolite behavior from other staff members.
• Cleanliness of Specific Areas: Despite overall cleanliness being valued, some negative comments were specifically directed at the cleanliness of waiting areas, toilets, and overall airport condition.

Overall, Aizawl Lengpui Airport is appreciated for its location and perceived cleanliness upon arrival, but travelers frequently express dissatisfaction with its limited and outdated facilities, inconsistent service quality, and particularly the impact of flight cancellations. Improvements in modernizing amenities and ensuring consistent staff professionalism could significantly enhance the traveler experience.