Sihanoukville International Airport (KOS)

Common Complaints

• Unfriendly and Unprofessional Staff: A significant number of reviews highlight unpolite staff with poor English communication skills, making basic interactions difficult. There are also concerns about requests for extra money by staff and unprofessional behavior, such as security personnel taking photos of passengers without clear reasons.
• Limited Food and Drink Options: A recurring complaint is the lack of diverse food options and the absence of a water station, suggesting travelers should bring their own snacks or meals.
• Transportation Inconvenience and Scams: Despite parking and shuttle options, overall transportation to and from the airport is often described as inconvenient and potentially stressful. Travelers report difficulties with Grab pickups, advising walking to the exit to avoid potential scams by taxi drivers.
• Flight Delays and Communication Issues: Passengers have experienced flight delays without clear explanations and confusing misprinted ticket times, requiring them to inquire about actual departure schedules.

Sihanoukville International Airport offers a quick and relatively clean transit experience, particularly beneficial for domestic connections. However, the overall traveler satisfaction is significantly dampened by issues concerning staff professionalism, limited amenities, and potentially inconvenient ground transportation, indicating room for improvement in service quality and passenger experience.