Siem Reap-Angkor International Airport (SAI)

Common Complaints

• Distance from Siem Reap City: The airport is located approximately 50 km from the city center, resulting in a 60-80 minute drive and higher transfer costs (around $35 USD for a taxi). This is a significant downgrade in convenience compared to the old airport.
• Slow Passport Control and Visa Process for some: While some experienced quick immigration, others reported slow passport control and an "antiquated way of processing visas" with multiple queues. Some staff at arrival visa control were perceived as aggressive or unfriendly.
• Rude and Unprofessional Staff (in certain areas): There are notable complaints about rude, unprofessional, and condescending staff, particularly at check-in regarding luggage weight restrictions, and at immigration.
• Limited Food and Lounge Options/Agreements: Some travelers noted a limited selection of dining options, and issues with airport lounge access, with some passes not yet accepted. The water dispensers sometimes only provide hot or warm water.
• Overpriced Services and Potential for Scams: There have been accusations of exorbitant taxi fares, overpriced airport food, and even scams reported at airport security. The airport's strict zero-tolerance policy on hand luggage weight has also led to frustration and high fees.

Overall, Siem Reap-Angkor International Airport is a modern and well-maintained facility offering a generally efficient travel experience in terms of terminal navigation and security for many. However, its remote location and inconsistent staff professionalism, particularly concerning immigration and luggage policies, are significant drawbacks that can impact overall traveler satisfaction. Travelers should plan for the longer transfer time and cost to the city and be aware of strict luggage rules.