Phnom Penh International Airport (PNH)

Traveler sentiment at Phnom Penh International Airport (PNH) in recent times has been mixed, with many acknowledging its manageable size and some improvements, yet consistently highlighting issues with staff demeanor. However, the impending full commercial launch of the new Techo International Airport (KTI) in September 2025 is expected to significantly improve the overall traveler experience, with early reports indicating very positive sentiment for the new facility.

What Travelers Love (Current PNH):

• Cleanliness and Navigability: Many travelers find the current airport clean, including the restrooms, and relatively easy to navigate due to its compact size.
• Efficient Immigration (sometimes): While inconsistent, some passengers report a quick and smooth experience through immigration and baggage claim.
• Available Facilities: The airport offers amenities such as a Plaza Premium Lounge with showers, various eateries, cafes, shops, and free Wi-Fi.
• Convenient Transport Options: Various ground transportation choices are available, including private taxi transfers, tuk-tuks, and an affordable public bus (No. 3 line) to the city center.

Common Complaints (Current PNH):

• Rude and Unhelpful Staff: A frequent and significant complaint revolves around rude, unhelpful, or disinterested staff, particularly at immigration, visa application, and check-in counters.
• Slow Check-in and Basic English: Check-in processes can be slow, and some staff members have limited English proficiency, leading to communication difficulties.
• Modest Facilities and High Prices: The airport is often described as modest and sometimes struggling to handle high volumes of flights. Food and drink options airside can be limited and expensive.
• Past Bribery Concerns: While signs now indicate that immigration officers do not accept payments, some older reviews mention issues with requests for extra money at visa-on-arrival counters.
• Nightly Closure: The airport closes nightly from 2:00 AM to 6:00 AM, meaning overnight stays are not permitted.

Looking Ahead: Techo International Airport (KTI) - The Future PNH Experience

Starting September 9, 2025, Techo International Airport (KTI) will officially take over all commercial operations from the current Phnom Penh International Airport, inheriting its PNH IATA code. Early reviews and reports for Techo International Airport are overwhelmingly positive:

• Modern and Spacious Terminal: The new terminal is described as beautiful, vast, and airy, designed to handle a significantly higher volume of passengers.
• Efficient Processes: Travelers can expect quick security checks and automated immigration for many nationalities, leading to a much smoother experience.
• Enhanced Amenities: The new airport features two excellent and modern lounges with high-quality food and complimentary drinks, including alcohol. A pre-security food court offers surprisingly good options, with more dining facilities, like a full-size Malis restaurant, under construction.
• Improved Accessibility: The new airport feels more convenient for some, with consistent travel times from the city, and a dedicated Airport Express Bus service.

In summary, while the current Phnom Penh International Airport has notable strengths in cleanliness and navigation, it is frequently criticized for staff attitude and limited capacity. The imminent transition to the new Techo International Airport (KTI) signals a significant upgrade in facilities, efficiency, and overall traveler satisfaction, promising a more modern and pleasant gateway to Phnom Penh.