Termez Airport (TMJ)

Common Complaints

• Inspection and Control: Travelers frequently express dissatisfaction with inspection and control procedures, which received 35% negative feedback. Similarly, security checks and immigration/customs have lower satisfaction ratings (56% and 40% respectively).
• Baggage Services: Baggage handling and claim are significant areas of concern, with only 8% positive sentiment in one set of reviews and 30% satisfaction reported elsewhere.
• Limited Amenities Satisfaction: While new amenities are available, satisfaction with terminal facilities (46%), WiFi (36%), food and retail services (30%), and lounges (30%) is moderate to low according to some ratings.
• Taxi Pricing (Historical): An experience from late 2023 noted potentially inflated taxi fares from the airport to the city if bargaining is not possible, suggesting a need for clear pricing or ride-hailing options.

Overall, Termez Airport presents a picture of an evolving facility, with a modern new terminal aiming to enhance the passenger experience. While basic services like cleanliness and staff are well-regarded, there is clear room for improvement in the efficiency of security and baggage services, as well as the perceived quality of certain amenities.