Kazan International Airport (KZN)

Common Complaints

• Limited Amenities and Shopping: Travelers often highlight a limited selection of shops and cafes, particularly in international departure areas, making it less ideal for long layovers.
• Inconsistent Staff Service: While some staff are described as helpful and polite, there are reports of rude or unhelpful interactions at information desks and less consistent language skills among official staff (security and immigration).
• Lack of Charging Facilities: A common complaint is the limited availability of sockets for charging mobile devices.
• Potential for Long Queues: During peak times, some travelers have experienced long queues at security and passport control.
• Irregular Train Service: Although a train connection exists, the Aeroexpress train service frequency can be irregular.

Overall, Kazan International Airport serves as an efficient gateway to Tatarstan, lauded for its cleanliness and modern design. While it may lack the extensive amenities of larger international hubs, its streamlined processes and reasonable transport options generally provide a satisfactory experience for travelers, though improvements in consistent customer service and enhanced charging facilities would be beneficial.