Myers Airport

Common Complaints

• Rude or Unhelpful Staff: A notable number of complaints cite extremely rude staff, from ticketing to security and boarding, with some feeling "spoke down to".
• Long Security Wait Times: Security lines can be "beyond slow" even during non-peak times, and travelers frequently report long queues, up to 2 hours, particularly on winter weekend departures.
• Lack of Amenities During Delays: The airport is described as "poorly equipped" for delays, with a severe lack of available seats and food/coffee options running out by mid-morning.
• Uncomfortable for Overnight Stays: For those stuck overnight, the airport is not good for sleepers due to continuous loud PA announcements, music, and frequent time checks, with few comfortable sleeping spots landside.
• Pets in Terminal: Some travelers express concern about the "preponderance of dogs not being carried or placed in a designated kennel," with emotional support animals on the floor in TSA queues and leashed dogs at gates.

Overall, Southwest Florida International Airport (RSW) is appreciated for its clean environment and efficient design under normal circumstances. However, travelers frequently encounter issues with inconsistent staff demeanor and a noticeable lack of resources and comfort when flights are delayed or during peak security periods, making extended stays particularly challenging.