Lima Domestic Airport

Common Complaints

• Long Wait Times and Disorganization: Despite the new terminal, significant complaints revolve around lengthy queues and disorganization at customs and immigration, with some reporting wait times of up to two hours.
• Confusing Logistics and Staff Training Issues: Travelers have experienced being sent to incorrect areas for flights and last-minute gate changes. Staff training is noted as an area needing improvement, with occasional confusion and spotty communication.
• Limited Seating and Noise: There are frequent complaints about a lack of sufficient seating, especially for overnight passengers, leading many to sleep on the floor. The airport can also be bright and noisy, impacting comfort for those with long layovers.
• Overpriced Food and Drink, Poor WiFi: Food and drink options are often described as outrageously overpriced, and the WiFi is frequently reported as bad or spotty, with limited power outlets.
• Issues with Baggage Re-check for Connecting Flights: Some travelers have experienced frustration with baggage policies for connecting flights, requiring them to retrieve and re-check luggage even when flying with the same airline.

In summary, Jorge Chávez International Airport (LIM) in Lima, Peru, is undergoing a significant transformation with its new terminal, offering a more spacious and modern environment. While the new facilities are a positive development, the airport is still in a "soft launch" phase, with travelers frequently encountering challenges related to operational efficiency, passenger comfort, and staff coordination. Travelers should be prepared for potential delays and inconsistencies while the airport adjusts to its expanded operations.