Ione Airport

Common Complaints

• Congestion and Overcrowding: Many travelers report severe congestion and overcrowding, describing the airport as having "so many people crammed into such a small space" which can feel like a safety hazard.
• Flight Delays and Poor Management: Frequent flight delays and a perception of poor airport management are significant sources of frustration for travelers.
• Cleanliness Issues: Concerns have been raised about the cleanliness of bathrooms, with reports of water on floors, lack of toilet paper, and general unsanitary conditions.
• Early Closing Restaurants: A common complaint is that many of the airport's diverse restaurants close early, limiting food options for late arrivals.
• AC Malfunctions: Some reviews mention issues with the air conditioning not working properly, contributing to discomfort.
• Parking/Drop-off Logistics: While there is garage parking, it may involve a short walk in the weather. Traffic on the departures level can be backed up, with an "insider secret" suggesting using the arrivals level for drop-offs.

In summary, while Austin-Bergstrom International Airport (AUS) offers a vibrant taste of Austin with excellent local dining and amenities, it struggles significantly with overcrowding, operational efficiency, and cleanliness, leading to a frequently frustrating experience for travelers. Improvements in capacity management, punctuality, and facility maintenance appear to be critical for enhancing overall traveler satisfaction.