Lakeside Airport

Common Complaints

• Limited Food and Retail Options: A recurring complaint is the scarcity of food and retail choices, especially after security and during off-peak or late-night hours, with some vendors appearing closed.
• Inconsistent Security Wait Times: While generally fast, some travelers have reported extremely long security lines due to limited operational stations.
• Challenging International Arrivals: The international arrivals process can be slow, particularly when multiple flights arrive simultaneously, and the dedicated international arrivals building lacks amenities, requiring precise pickup coordination.
• Poor Overnight Stay Experience: The airport is not conducive for sleeping, with reports of noise and staff preventing travelers from resting in certain areas.
• Isolated Staff Issues: Some travelers have reported negative experiences with staff, including perceived rudeness or uncooperativeness, particularly regarding security checks with young children.

In summary, Ontario International Airport (ONT) is largely seen as a user-friendly and convenient airport, particularly for domestic travel, benefiting from its "So Cal, So Easy" approach to passenger experience. However, improvements in food/retail variety and a more streamlined international arrivals process could further enhance traveler satisfaction.