Houston North Airport

Common Complaints

• Ongoing Construction and Traffic Congestion: Extensive construction, particularly around Terminal E and the international pick-up areas, leads to significant traffic delays and a "gridlock" situation, making getting in and out of the airport difficult.
• Rude and Unprofessional Staff: Numerous reviews highlight instances of security personnel, front desk staff, and other airport employees being rude, unhelpful, and unprofessional, creating a stressful environment.
• Long Security and Immigration Wait Times: Passengers frequently report long lines and inefficient processes at security, sometimes leading to missed connections. The requirement to re-enter security after international arrivals is a common frustration.
• Inadequate Seating and Facilities: Despite ongoing improvements, some areas are criticized for lacking sufficient seating and waiting areas, being "designed to sell food and merchandise... but not to accommodate their travel experience." Restrooms have also been described as "disgusting" and "less than desirable."
• Poor Wayfinding and Terminal Navigation: Confusing signage, particularly during construction, and inadequate inter-terminal transportation (small trains that are often insufficient) contribute to a challenging experience, especially when moving between terminals with luggage.
• Expensive and Limited Food Options: While there's a broad range of choices, some travelers complain about overpriced food, limited healthy options, and long lines at fast-food establishments with nowhere to sit.

Travelers to Houston's main international airport, IAH, should prepare for potential delays and frustrations due to significant ongoing construction and challenges with staff attitudes and security efficiency. While there are some positive aspects like dining and amenities in newer terminals, the overall experience is often hampered by operational issues and congestion.