Barrow Airport

Common Complaints

• Outdated and Unclean Facilities: The airport is frequently described as "very out of date," "dusty and dirty," with restrooms in need of major cleaning. Facilities may feel dated due to the airport's size and remote location.
• Limited Amenities and Comfort: The terminal is very small, often consisting of just one main room, with limited seating that can be hard and cold. Food options are scarce, and travelers are advised to bring their own snacks or meals.
• Baggage Claim Process: The baggage claim lacks a conveyor belt; luggage and cargo are dropped through large retractable doors onto a stainless steel angled ramp, requiring travelers to grab their own bags.
• Potential for Congestion and Noise: The small terminal can become loud and congested during peak flight times, especially when residents gather with extended families to see off or welcome travelers.
• Luggage Retrieval Delays: Receiving checked luggage can sometimes take a considerable amount of time, potentially an hour or more, particularly during busy periods or adverse weather conditions.
• Slow Wi-Fi: While a faint Wi-Fi signal might be available in the airport, it is noted to be "painfully slow."

Overall, Wiley Post-Will Rogers Memorial Airport offers a functional but no-frills experience that serves its essential role as a remote Arctic hub. Travelers should manage their expectations regarding modern amenities and comfort, appreciating the dedicated staff and the unique journey it facilitates to Utqiaġvik.