Presbyterian Hospital Helipad

Common Complaints

• Extended Emergency Room Wait Times: Several accounts highlight very long waits in the emergency room, with some patients reporting waiting over 16 hours, even when the waiting room was not full.
• Negative Staff Interactions: Complaints include rude and unprofessional parking attendants and staff who did not listen to concerns or medical allergies.
• Concerns about Care Quality: Some negative experiences mention perceived misdiagnosis or rushed visits, with staff allegedly discounting patient histories.

In summary, while Novant Health Presbyterian Medical Center receives high marks for its specialized medical expertise and the dedication of many of its clinical staff, potential patients and visitors should be aware of reported issues regarding ER wait times and inconsistent staff professionalism. The helipad itself serves as a critical entry point for medical emergencies, facilitating access to these services.