Flyers Park Airport

Common Complaints

• Rude and Unhelpful Staff: A pervasive complaint across various airport touchpoints, including TSA employees, border control, and general airport staff, who are often described as rude, disrespectful, and uncaring.
• Long Security and Customs Wait Times: Travelers frequently experience extended waits at security and immigration, especially during peak hours, which can range from 15 to over 45 minutes. Customs queues are often long due to a perceived lack of officers.
• Limited Amenities and Seating in Older Terminals: Terminals B and C, in particular, are criticized for a shortage of comfortable seating, insufficient charging outlets, and lounges being closed or under renovation. Food options are often described as overpriced.
• Unreliable AirTrain: The automated people mover connecting terminals and external transit is frequently cited for delays and unreliability, making inter-terminal transfers and connections to public transport challenging.
• Flight Delays and Cancellations: EWR experiences higher-than-average departure delays and cancellations, often attributed to airport congestion, aging infrastructure, equipment outages, and staffing issues.
• Poor Baggage Claim Experience: Issues with baggage claim scores and delays are noted, adding to traveler stress.

Overall, while recent renovations like the new Terminal A are improving the traveler experience in certain aspects, Newark Liberty International Airport (EWR) continues to be plagued by widespread complaints regarding staff attitude, long wait times, and operational inefficiencies, making it a challenging airport experience for many.