Hato International Airport (CUR)

Common Complaints

• Rude and Unpleasant Staff: A recurring and significant complaint involves staff members being unhelpful, rude, and lacking attention to customer service, particularly at gates and during various processes.
• Baggage Theft/Mishandling: Multiple reports indicate issues with checked luggage, including valuables being stolen after bags are checked in and suitcases being lost or not loaded onto planes.
• Long Wait Times (Immigration & Customs): Despite some positive reports, long queues at immigration and customs are common, particularly during peak hours, often attributed to inadequate infrastructure, limited space, and narrow corridors in the arrival hall rather than customs efficiency. Baggage claim can also be very slow.
• Limited Charging Facilities: Travelers frequently report a lack of electrical outlets or charging stations for mobile devices, a common feature in most modern airports.
• Expensive and Poor Food Options: The food courts are often described as a "rip off," with overpriced and low-quality menu items, especially during long layovers.
• Unclear Security Rules (Liquids): Some travelers have encountered issues at security checkpoints regarding liquid restrictions, being forced to discard items or pay for plastic bags without clear prior signage or communication.
• Inadequate Terminal Conditions: Issues such as non-functioning escalators/elevators, improper air conditioning, limited seating at arrival gates, and excessively loud, frequent announcements are noted.

Overall, Hato International Airport provides basic functionality, but travelers frequently encounter frustration due to staff demeanor, security issues with luggage, and infrastructural bottlenecks, particularly during busy periods. Pre-registering for the Curaçao Express Pass is highly recommended to potentially mitigate immigration delays.