Queen Beatrix International Airport (AUA)

Common Complaints

• Extremely Long Security and Customs Wait Times: The most frequent complaint centers around the excessive wait times for U.S.-bound departures, often requiring travelers to arrive 3-4 hours before their flight, especially on weekends and holidays.
• Chaotic and Disorganized Departure Process: Travelers describe multiple, often confusing lines and a disorganized system for clearing both Aruba and U.S. customs and security, with some waiting in hot and humid conditions.
• Mandatory Luggage Reclaim for U.S. Pre-clearance: A unique and often frustrating step requires passengers to reclaim their checked luggage, carry it through U.S. customs, and then re-check it, adding significant time and effort.
• Understaffed U.S. CBP Pre-clearance: Reports indicate that U.S. Customs and Border Protection can be poorly staffed, contributing to longer processing times.
• Lack of Smoking Areas: Once past security, there is no access to a smoking area, which is a significant inconvenience for some travelers during long layovers.
• High Food and Retail Prices: Airport prices for food and goods are noted as very expensive.
• Inconsistent Staff Helpfulness: While some staff are praised, other experiences mention unhelpful or rude staff at various checkpoints.

Overall, Queen Beatrix International Airport provides a range of facilities and a convenient U.S. pre-clearance benefit. However, the departure experience, particularly for U.S. flights, is consistently highlighted as a major detractor due to lengthy, complex, and often disorganized security and customs procedures. Travelers are strongly advised to allow ample time (at least 3-4 hours) for departures and consider utilizing VIP services if available.