Dok Rai

Common Complaints

• Immigration Delays and Staff Issues: A major point of contention was the long wait times at immigration, with one traveler reporting a 90-minute wait due to only four of six desks operating for a large number of passengers. Staff at passport control were described as "terrible," and there was a lack of clear communication during these delays.
• Outdated Facilities and Comfort: The terminal is described as "tiny and very old," with issues like weak air conditioning and the presence of flies within the airport area.
• Limited Amenities: A notable complaint was the absence of money exchange facilities after passport control, forcing travelers to carry local currency or go without.
• Noisy Lounge: The lounge area, while offering views onto the airfield, was sometimes filled with "very noisy Chinese tour groups."

Overall, while U-Tapao Rayong-Pattaya International Airport offers a potentially less hectic alternative to major hubs for those traveling to Pattaya, the older facilities and particularly the reported inefficiencies and poor service at immigration were significant deterrents for travelers in the reviewed period. It is important to note these reviews are not recent and current conditions may vary.