Mayor General FAP Armando Revoredo Iglesias Airport (CJA)

Common Complaints

• Limited & Poor Quality Lounges: Lounge facilities are a major pain point, with only a 40% satisfaction rate, suggesting a lack of comfortable or well-equipped waiting areas.
• Unreliable Wi-Fi: Wi-Fi connectivity receives a low satisfaction score of 46%, indicating travelers often face issues with internet access.
• Subpar Food and Retail: Food and retail services are not highly rated, with a 55% satisfaction, implying limited or unsatisfactory options for dining and shopping.
• Average Terminal Facilities: Overall terminal facilities and baggage claim areas receive moderate satisfaction ratings (62% and 56% respectively), suggesting they might be basic or lack modern amenities.
• Moderate Immigration/Customs Experience: The immigration/customs process has a 60% satisfaction, indicating it is an area that could see improvements for a smoother traveler flow.
• Security Wait Times (Estimated): While the security check itself has a 70% satisfaction rating, an estimated current security checkpoint wait time is 26 minutes, though this figure lacks recent traveler reports.

Overall, Cajamarca Airport provides an adequate experience for basic travel needs, especially concerning accessibility and check-in. However, travelers should be prepared for limited amenities, particularly regarding lounges, Wi-Fi, and food options, and plan accordingly if longer waits or a more comfortable experience is desired.