Alerta Airport (ALD)

Common Complaints

• Limited Post-Security Options: A frequent concern is the limited selection of food and shopping alternatives once travelers pass through security.
• Security and Immigration Wait Times: While security/immigration efficiency is generally valued, some older reviews mention slow document verification at check-in and delays in opening passport control for international passengers.
• Lack of Business Class Lounges: Some international travelers, particularly those connecting from Europe, express disappointment over the absence of a dedicated business class lounge.
• Variable Staff Competency and Older Cleanliness Issues: Older reviews mention uneven staff competency and past issues like perpetually filthy windows in the main ticketing/check-in areas, although recent reviews generally praise cleanliness.

Overall, Pinto Martins – Fortaleza International Airport is considered a significantly improved and generally pleasant airport experience, particularly following its recent renovations. While it offers modern conveniences and efficient services, travelers on long layovers or those expecting extensive post-security amenities might find options somewhat limited.