Malin Airport

Common Complaints

• Inconsistent Security Wait Times: Despite some positive experiences, many travelers report excessively long security queues, with wait times of 1.5 hours or more, describing the process as "horrendous" and "chaotic". There are also complaints about unfair queuing systems.
• Lack of Seating: A widespread complaint is the severe lack of adequate seating throughout the airport, particularly after security and at the gates, forcing many passengers to sit on steel poles or the floor.
• Unfriendly and Unhelpful Staff: Several reviews mention rude or indifferent airport agents, with some experiencing unhelpful responses when seeking assistance.
• Poor Cleanliness and Facilities: Some older reviews note dirty washrooms and a general sense of Terminal 1 being "old and run down". There are also mentions of a lack of water fountains.
• Confusing Signage and Multiple Passport Checks: Travelers have reported poor signage making information difficult to find, and a confusing system involving multiple passport checks (before and after security) that can lead to significant delays.

In summary, Milan Malpensa Airport (MXP) offers modern security technology and good transportation links, but these positive aspects are often overshadowed by significant issues with inconsistent security wait times, a severe lack of seating, and mixed experiences with staff and terminal cleanliness. Travelers should factor in potentially long waits, especially for security and passport control.