Cayenne – Félix Eboué Airport (CAY)

Common Complaints

• Inadequate Terminal Facilities and Size: The airport is often described as very small and not well-suited to handle wide-body aircraft or multiple long-haul flights simultaneously. Travelers frequently note the small boarding rooms, insufficient seating, and unpleasant air conditioning (often too hot). Overall terminal facilities are rated 65%.
• Limited Amenities and Retail: Food and retail services receive low satisfaction ratings (51%). Reviewers highlight the paucity of shops and dining options, with existing small shops sometimes only opening an hour before takeoff. Lounge facilities also have a low rating (49%).
• Security and Immigration Experience: Recent experiences (May 2025) detail long queues outside the terminal in high temperatures before entering, followed by a cumbersome security process that can involve multiple checks and an excessive number of trays (e.g., "5 baskets to sort out my hand luggage!!"). Security checkpoint wait times have been reported around 29 minutes, with average screening times around 8 minutes.
• Language Barrier: Some international travelers have noted that staff "hardly speaks English," which can lead to communication difficulties.
• Cleanliness and General Services: Compared to other airports, cleanliness and overall services are considered unpopular by travelers.
• High Taxi Fares: While convenient, taxis from Cayenne to the airport are relatively expensive, typically ranging from $75 to $90 or €15 to €25 for a 17-20 minute ride.

Overall, Cayenne – Félix Eboué Airport appears to provide a functional but often underwhelming experience, particularly for international departures. While arrival procedures can be smooth and public transport is affordable, travelers should be prepared for basic and potentially crowded terminal facilities, limited amenities, and possible inefficiencies in the security process.