Laja Airport

Common Complaints

• Slow Immigration and Incompetent Staff: Immigration processes can be slow, especially for those without pre-arranged visas, with some travelers reporting confusing and incompetent staff, particularly concerning international travel instructions.
• Lack of English Signage and Communication: A significant complaint from international travelers is the absence of English signs and staff who speak English, leading to confusion regarding security checks and declaration forms.
• Limited Terminal Facilities and Cleanliness: While some find facilities satisfactory, others note they are bare minimum and that hygiene, particularly in the toilets, could be improved. Restrooms have been criticized for lacking basic essentials like functioning door locks and hooks.
• International Boarding Area Closures: The international boarding area, including shops and cafes, has been reported to be closed for extended periods (e.g., between 11 am and 4 pm) without clear signage or communication.
• WiFi Issues: Travelers have reported difficulty connecting to the airport's Wi-Fi.
• Transportation Challenges: Getting to the airport from La Paz can take over an hour during rush hours despite its proximity. Taxis are readily available, but hiring a transfer in advance is recommended due to high passenger traffic.
• Altitude Sickness: The high altitude is a major factor impacting travelers, causing headaches and trouble sleeping, especially if not adequately acclimatized.
• SIM Card Scams: Caution is advised against buying SIM cards at the airport due to potential scams.

Overall, El Alto International Airport (SLLJ) serves its purpose as a gateway to Bolivia, offering some basic amenities and helpful staff. However, international travelers should be prepared for potential frustrations with communication, immigration processes, and limited facilities. Arriving early and being aware of the altitude are crucial for a smoother experience.