El Salvador Airport

Common Complaints

• Security Checkpoints on Departure: A significant point of frustration for many travelers is the multiple security checks on departure, sometimes involving a second, "random" check at the gate, which can be seen as disorganized and excessive. Some experiences include confiscation of duty-free items purchased elsewhere with little explanation.
• Terminal Crowding and Seating: The airport, particularly after security in some older areas, can become crowded, hot, and lack sufficient seating, especially for those with layovers who need to rest. Seats often have armrests, discouraging sleeping.
• Cleanliness and Restroom Conditions: While some find the airport spotless, other recent reviews mention issues with restroom cleanliness, lack of toilet paper, soap, and hand towels, describing floors as "a mess" and unpleasant odors.
• Staff Customer Service: Some travelers have reported negative interactions with staff, citing employees at check-points as "rude" and "grossly awful" with customer service.
• Limited Airside Facilities: In certain departure areas, especially older sections, there can be a lack of facilities airside, with limited shopping or food options available.

In summary, El Salvador International Airport (SAL) offers a generally positive experience for arrivals with its modern infrastructure and efficient processes. However, departing passengers may encounter frustrations with redundant security checks, occasional crowding, and inconsistent cleanliness or staff hospitality. The airport is considered a decent option for connections, offering essential amenities and connectivity, but could improve its departure flow and passenger comfort in all terminal areas.