El Pacífico Airport

Common Complaints

• Airport Size and Capacity: The airport is frequently described as too small for the amount of traffic it receives, leading to congestion and long waits.
• Long Security and Immigration Wait Times: International arrivals often experience horrendous wait times, including spending hours in line outside in the sun for immigration. Security screening can also be problematic, with reports of inefficiency and arbitrary rules.
• Lack of Air Bridges and Taxiways: There are no air bridges, requiring passengers to walk to and from planes. Additionally, the airport lacks a taxiway, meaning all aircraft movement occurs on the single active runway, causing delays.
• Limited Amenities in International Departures: The international departures area has few amenities, with only a couple of snack bars, a shop, and duty-free. There's no restaurant, and seating for eating is limited, often requiring passengers to hold food on their laps.
• Poor Acoustics: Acoustics in the airside area are described as dreadful, making it difficult to hear announcements.
• Staff Rudeness and Inefficiency: Some travelers have encountered rude and inefficient staff, particularly during security screening.
• Confusing Check-in Process: The check-in layout can be confusing, with the initial departure area not being where actual check-in occurs, though employees are often helpful.

Overall, while Rafael Núñez International Airport has seen some improvements in its facilities, its limited size and infrastructure, combined with often long wait times and inconsistent service, significantly detract from the traveler experience, especially for international passengers. Many reviews suggest it is ill-equipped to handle its current traffic volume, leading to frustration and discomfort.