Canã Airport

Common Complaints

• Excessively Long Wait Times: Numerous complaints highlight minimum 90-minute waits for immigration and security, with lines described as "massive" and "disappointingly long".
• Lack of Air Conditioning in Some Areas: Despite improvements, some arrival halls and passport control areas are still reported to be uncomfortably hot due to inefficient or absent air conditioning.
• Disorganized Check-in and Boarding: Travelers frequently mention understaffed, unorganized check-in processes and chaotic boarding procedures, sometimes involving buses to the plane with no clear seating.
• Unprofessional and Unhelpful Staff: Several reviews describe staff as slow, lazy, unhelpful, and even rude, particularly when dealing with flight delays or issues.
• Theft from Checked Luggage: There are concerning reports of valuables being stolen from checked bags.
• Poor WiFi Connectivity: Free airport Wi-Fi is reported to cut out frequently or be very slow.
• Lack of Jet Bridges: Passengers often have to shuttle to their airplane on the tarmac and walk up ladders.
• Racism and Racial Profiling: Extremely serious complaints exist regarding racial profiling and discrimination against dark-skinned Black males by airport staff and immigration officers.
• High Prices: Food and duty-free items are often described as overpriced.

In summary, while there have been some minor facility improvements at Punta Cana Airport (PUJ), traveler satisfaction is generally low due to persistent issues with long queues, disorganization, staff professionalism, and uncomfortable conditions. There is no comparable traveler review information available for Canã Airport (SJKL) in Normândia, Brazil.