Seymour Galapagos Ecological Airport (GPS)

Common Complaints

• Heat and Lack of Air Conditioning: A significant complaint is the lack of air conditioning in many parts of the terminal due to its bioclimatic design, which can make waiting in lines uncomfortable, especially given the hot and humid climate.
• Slow Immigration and Customs (Arrival): Travelers frequently experience long wait times at immigration and customs upon arrival, sometimes up to 45 minutes, particularly if not among the first passengers off the plane. Current estimates for security wait times are around 27-29 minutes, and immigration around 8 minutes.
• WiFi Performance: WiFi connectivity receives a lower satisfaction rating (51%) compared to other facilities.
• Food and Retail Services: Food and retail services at the airport have a moderate satisfaction rating (63%).
• Transportation Connections: While generally well-organized, the journey from the airport to destinations like Puerto Ayora on Santa Cruz Island involves a bus, a ferry, and another bus or taxi, which can be perceived as lengthy and somewhat complex for first-time visitors.

Overall, Seymour Galapagos Ecological Airport stands out for its environmental commitment and modern infrastructure. While the arrival process through customs can be a point of frustration due to wait times and the warm interior, the airport generally provides a smooth experience for departures and serves as an appropriate gateway to the unique Galapagos Islands.