Ruaro Airport

Common Complaints

• WiFi Connectivity: Wi-Fi service at Ruaro Airport receives very low satisfaction, rated at only 37%, indicating a significant and common complaint among travelers.
• Immigration/Customs Experience: Traveler satisfaction with Immigration/Customs is notably low at 38%. It's important to note that Dourados Airport is primarily a domestic airport, and specialized international customs facilities may not be fully available.
• Terminal Facilities and Amenities: The overall terminal facilities are rated at 54%, and food and retail services at 50%, suggesting a perception of limited or inadequate options and infrastructure. The lounge facilities also received a low satisfaction score of 44%.
• Baggage Claim: Satisfaction with baggage claim services is relatively low at 55%.
• Lack of Detailed Security Wait Times: While security check satisfaction is 73%, specific, real-time security wait times are not readily available in public reviews, which can be a point of uncertainty for travelers.

Overall, Ruaro Airport in Dourados appears to be a functional, albeit basic, airport with recent positive developments in its operational capacity. Travelers can expect a straightforward check-in process and good accessibility to the airport. However, those relying on robust Wi-Fi, extensive dining and shopping options, or efficient international customs processing may find the current offerings lacking. The ongoing improvements and new management by Infraero may address these concerns in the near future.