Eulogio Sánchez Airport

Common Complaints

• Long Waits and Inefficiency: Despite upgrades, many travelers report long waits for immigration, security checks, and baggage claim, especially during busy periods. Some describe it as an "absolute nightmare of an airport" or "horrible airport" due to these delays.
• Uncomfortable Seating and Temperature: A frequent complaint is the lack of comfortable, soft seating, with many seats having armrests that make sleeping difficult. The airport is also often described as very cold.
• Rude and Unprofessional Staff: Several reviews highlight unfriendly, rude, and unprofessional airport staff and border guards, particularly at immigration and security, creating unpleasant experiences.
• Confusing Layout and Long Walks: The airport is sometimes described as badly laid out, with very long walks from airbridge to immigration or between domestic and international areas, especially after long flights.
• Limited Amenities Post-Security: Travelers note a lack of amenities like pharmacies past passport control and expensive lounge access and airport hotels. Water bottles are sometimes confiscated at additional security checks right before boarding, even after initial security.
• Taxi/Assistance Scams: Passengers are warned to be wary of persistent and aggressive unofficial taxi drivers and "helpful" individuals who are not official airport staff and attempt to gain tips.

In summary, while Santiago International Airport (SCL) has made strides with its newer terminal and diverse dining options, traveler satisfaction is significantly impacted by persistent issues with long queues, uncomfortable waiting areas, inconsistent staff professionalism, and a confusing layout. Travelers are advised to allocate ample time for processes and be cautious of unofficial assistance.