Iloilo International Airport (ILO)

Common Complaints

• Crowded Waiting Areas: Due to a significant increase in passenger traffic in 2024, the waiting areas, particularly the pre-departure and arrival areas, can become cramped and crowded, especially during peak hours.
• Air Conditioning Issues: Some travelers have noted that the air conditioning can be insufficient, leading to hot conditions in certain parts of the terminal. However, enhanced cooling systems are part of upcoming upgrades.
• Limited and Expensive Food/Retail Options: While there are dining and souvenir shops, some travelers find the selection limited and prices to be on the higher side.
• Slow Wi-Fi: The free Wi-Fi, while available, has been reported as slow, though some users note improvements depending on the number of users.
• Cash-Only Terminal Fee (Historically): An older but notable complaint mentioned the inconvenience of paying the international terminal fee in cash only, though this policy may be subject to change with ongoing modernizations.
• Poor Signage for Local Transportation: Locating local ground transportation can be challenging due to poor signage, with options often located across the street from the terminal exit.

Overall, Iloilo International Airport is a growing gateway that has received positive remarks for its appearance and general efficiency. With planned expansions, including an upgraded pre-departure area, improved cooling, and continued streamlining of security, the airport is actively working to enhance the traveler experience as it manages a significant surge in passenger volume.