Bacolod-Silay Airport (BCD)

Common Complaints

• Crowded and Undersized Facilities: The airport is frequently described as serving beyond capacity, especially the departure area, leading to limited seating and passengers sitting on the floor during peak hours or flight delays.
• Limited Amenities and Food Options: There's a notable lack of diverse food and beverage choices, mostly consisting of small cafés and snack kiosks. Other amenities like currency exchange are limited, with only a couple of ATMs available.
• Cleanliness and Maintenance Issues: Several reviews highlight problems with cleanliness, including "smelly bathrooms," "dirty lounges," and general garbage around the terminal.
• Staff Professionalism: There have been recent reports of rude or aggressive security staff interactions, which can make travelers feel uncomfortable.
• Ineffective Information Systems: Travelers have complained about a poor sound system for flight updates and a lack of proper TV screens for flight information.
• Expensive Private Transportation/Limited Public Options: While taxis are available, "vans for hire" can be expensive and overcrowded. Public transportation via jeepneys is an option but might require local knowledge, making overall public transport challenging for some.

Overall, Bacolod-Silay Airport offers a functional, albeit basic, gateway to Bacolod City. While its compact size can be a benefit for quick navigation, the airport struggles with capacity, amenity limitations, and occasional service issues, especially concerning cleanliness and staff demeanor. Travelers should manage expectations regarding facilities and consider pre-booking transportation to ensure a smoother experience. The ongoing terminal expansion efforts may address some of these capacity and amenity concerns in the future.