Gimhae International Airport (PUS)

Common Complaints

• Long Security and Immigration Wait Times: This is a major and consistent complaint, with queues for immigration and security often being "ridiculous," "terrible," and moving at a "snail's pace," especially during peak hours (5-8 AM, 4-7 PM) and holidays. Wait times can extend to two to three hours for security.
• Airport Size and Capacity Issues: Many travelers feel the airport is too small and lacks the capacity to handle high traffic volumes, leading to congestion in terminals. A new international terminal opened in 2007, and an expansion terminal has been in use since April 2024, but it cannot operate as a second departure hall without additional CIQ staff.
• Limited Amenities and International Food Choices: Beyond Korean food, international dining options are limited and often close early (around 9-10 PM). Shopping is mainly duty-free, with a lack of diverse international selections.
• Staff English Proficiency: Several reviews mention that airport staff do not speak English, leading to communication difficulties for foreigners, particularly at desks like tax refund.
• Airport Closure Overnight: The airport closes overnight (typically from 11:00 PM to 5:00 AM), making it impossible to stay inside the terminal for layovers or early flights. There are no on-site hotels.
• Lack of Airport Limousine Service: As of March 2025, the airport limousine bus service was not operational, with a new one slated for the second half of 2025. Travelers currently rely on regular city buses or taxis.

Overall, Gimhae International Airport provides efficient public transport access and a generally clean environment, but travelers should be prepared for significant delays at security and immigration, especially during busy periods. It is advisable to arrive well in advance of international flights, ideally 3 hours or more during peak times, and be aware of the limited overnight facilities and international amenities.