King Fahd International Airport (DMM)

Common Complaints

• Rude and Inefficient Customs/Immigration Staff: A recurring and significant complaint, especially for arriving passengers, is the experience with Customs and Immigration. Travelers report long wait times, slow processes, and rude or inattentive staff, with some mentioning incidents of being denied boarding due to passport control errors or staff shouting.
• Lack of Mobile Charging Facilities: Several recent reviews highlight a notable absence of easily accessible mobile charging facilities throughout the airport.
• High On-Arrival eVisa Costs: Travelers transiting or arriving in Dammam have expressed frustration over the extreme price of an eVisa upon arrival, which can be more expensive than the flight ticket itself.
• Inconsistent WiFi Connectivity: While WiFi is available in some areas, some international travelers report difficulty connecting with non-local mobile numbers.
• High Parking and Service Fees: Some travelers find the parking costs to be high, and there are complaints about additional mandatory charges for services like plastic luggage wrapping.
• Baggage Claim Delays: Delays in receiving luggage, particularly for international arrivals, have been noted, sometimes exceeding an hour.

Overall, King Fahd International Airport is recognized for its modern infrastructure and growing passenger traffic. However, the traveler experience is significantly hampered by issues related to staff conduct and efficiency at immigration, along with some facility shortcomings like a lack of charging points, which warrant attention for a truly positive journey.