Dartmouth Hitchcock Medical Center Heliport

While direct "traveler reviews" for Dartmouth Hitchcock Medical Center Heliport (NH82) in Lebanon, US, are not available in the traditional sense of a commercial airport, information gathered focuses on its integral role in critical patient transport and the broader patient experience at Dartmouth-Hitchcock Medical Center (DHMC). The heliport serves as a vital component of the Dartmouth Hitchcock Advanced Response Team (DHART), enabling rapid air ambulance services for patients in urgent need across New England. Overall sentiment regarding the medical center, which heliport patients would experience, is mixed, with appreciation for specialized care alongside concerns about accessibility and the healthcare system.

Overall Sentiment for Dartmouth Hitchcock Medical Center (relevant to heliport patients):

• Mixed Patient Experiences: Feedback for DHMC indicates a range of patient experiences. Some have praised the care received, describing it as "amazing" and "light years better" than competitors.
• Challenges with System Accessibility: Concerns have been raised about difficulties in securing appointments, particularly with primary care, and a perception of impersonal or overly commercialized care.

What DHART (Air Ambulance) Provides (relevant to heliport experience):

• Critical Medical Transport: DHART operates 24 hours a day, seven days a week, transporting thousands of patients annually by air or ground to appropriate medical facilities across New England.
• State-of-the-Art Equipment and Training: The air ambulances are described as "flying intensive care units," equipped with advanced medical technology and staffed by highly trained medical personnel, including EMTs, flight nurses, and flight paramedics.
• Level 1 Trauma Center Access: The heliport facilitates access to DHMC, which is New Hampshire's only Level 1 trauma center and features the state's sole air ambulance service.

Heliport Facilities & Operations (Limited Information):

• Medical Use Only: The NH82 heliport is designated for private and medical use.
• Basic Lighting: Perimeter lights are available for night operations, requiring a call to the airport manager.

Transportation Connections & Parking (for Patient Pavilion - an inference):

• Patient Pavilion Accessibility: The recently opened Patient Pavilion at DHMC features a thoughtfully designed drive-up area with a canopy for protection from elements at the entrance.
• Security Assistance: D-H Security parking officers are available during peak hours to assist with drop-offs and pick-ups for the Patient Pavilion.

Common Complaints (from general DHMC reviews, applicable to overall patient journey):

• Difficulty Getting Appointments: Patients have expressed frustration with long waitlists for primary care and challenges in getting appointments with specialists.
• Impersonal Care Perception: Some reviews suggest an experience where care feels less patient-driven and more bureaucratic or commercial.
• Housing Costs in Area: For staff and potentially long-term patient families, housing in the Lebanon area can be "crazy expensive" and limited.

The Dartmouth Hitchcock Medical Center Heliport (NH82) is a critical operational asset for DHMC, enabling the rapid transfer of critically ill and injured patients through its DHART air ambulance service. While direct traveler reviews for the heliport are nonexistent, the service is recognized for providing essential, life-saving medical transport. Patients arriving via heliport will subsequently experience the broader services and facilities of DHMC, which has received both commendations for its specialized care and criticisms regarding patient access and the perceived impersonality of the healthcare system.