Owen Roberts International Airport (GCM)

Common Complaints

• Overcrowding and Inadequate Size: The most frequent complaint is that the airport is too small and not adequately equipped to handle the high volume of travelers, leading to a "crammed and overcrowded, hot and miserable" experience, particularly on weekends and during peak arrival/departure times.
• Long Security and Immigration Wait Times: Travelers frequently report extended wait times for both security and immigration, sometimes up to two hours, especially on Saturdays or when multiple large flights arrive simultaneously. The airport authority advises arriving three hours prior to departure during peak periods.
• Limited and Expensive Facilities/Amenities: The terminal often lacks sufficient seating, and food and beverage options are limited (e.g., concession stands, Subway, Wendy's, one full-service restaurant called The Hungry Horse), and generally considered expensive. Some travelers also report a lack of reliable Wi-Fi.
• Temperature Control Issues: Despite modern facilities, some reviews mention the terminal being uncomfortably warm or hot, indicating inadequate air conditioning for the passenger volume.

Overall, while Owen Roberts International Airport is appreciated for its staff and general cleanliness, its primary challenge lies in its inability to comfortably accommodate the increasing number of tourists, resulting in frequent complaints about overcrowding, long wait times, and limited amenities during busy periods. Travelers should plan to arrive well in advance, especially on weekends, and be prepared for potentially crowded conditions.