Kawama Airport (VRO)

Common Complaints

• Luggage Theft and Tampering: A major and recurring complaint is instances of checked luggage being opened and items stolen or rummaged through.
• Slow and Unhelpful Staff: Many travelers report slow staff at immigration and check-in, particularly during departures, and a general "I don't care" attitude, with some staff demonstrating a lack of helpfulness, especially during flight delays.
• Long Security and Customs Wait Times (Departures): While arrivals can be quick, departure processes often involve long queues for immigration and security, sometimes taking 40-50 minutes, especially when multiple international flights are departing.
• Limited and Overpriced Amenities: The airport has limited food options, which are often basic and overpriced, particularly during delays. There is also a notable lack of free Wi-Fi.
• Uncomfortable Seating and Lack of Facilities During Delays: The seating in the terminal consists of uncomfortable metal chairs. During significant flight delays, passengers report being stranded with no food or water assistance from representatives, and once inside the airport, passengers are typically not allowed to leave.

In summary, while Juan Gualberto Gómez Airport can offer a smooth arrival experience, departing travelers frequently encounter challenges with slow processes, unhelpful staff, and limited amenities, compounded by significant concerns about luggage security. Travelers are advised to be vigilant with their belongings and manage expectations regarding airport services.