La Cabaña Airport

Common Complaints

• Strict and Multiple Security Checks: A frequent complaint is the strict and sometimes redundant security process, which can involve multiple checkpoints, removing shoes, and even confiscation of items like sunscreen.
• Limited Food and Retail Options After Security: Travelers note a lack of variety in restaurants and shops once past the initial security filter.
• Poor Wi-Fi Past Security: The Wi-Fi quality is often reported as not the best past the security checkpoints.
• Lack of Direct City Shuttle: A common complaint is the absence of a dedicated shuttle line connecting the airport to the city.
• Airport Layout and Access to Gates: Some find the airport structure uncomfortable, as passengers may not be able to freely move to empty gates to wait, and there can be significant walking distances, though moving walkways are available.

Overall, El Salvador International Airport is appreciated for its efficiency and cleanliness, making it a functional hub for travelers. However, passengers should be prepared for rigorous security procedures and manage expectations regarding food options and Wi-Fi quality in certain areas. Planning ahead for ground transportation is also advisable.