Juan Santamaría International Airport (SJO)

Common Complaints

• Exorbitantly Expensive Food and Drinks: A recurring and significant complaint is the "criminal price" of food and beverages within the terminal, with items often costing much more than outside the airport.
• Long Immigration and Security Lines: During peak arrival times (around noon) and early morning departures (6:00-7:30 AM), immigration lines can stretch up to two hours, and security wait times can also be considerable.
• High Parking Costs and Security Concerns: On-site parking is available but is expensive, costing up to $35 per day or $200 per week. There have also been reports of car break-ins and theft from personal belongings at security.
• Unreliable Public Transportation and Poor Money Exchange Rates: While official orange taxis are generally safe, public buses are considered unreliable and prone to pickpockets. Additionally, the exchange rates offered at the airport's money exchange are often unfavorable.

Overall, Juan Santamaría International Airport is a growing and generally well-regarded airport with modern amenities and a commitment to improvement. Travelers should be prepared for potentially long waits during peak periods, high prices for food and parking, and consider alternative transportation and currency exchange options.