Scarlett Martinez International Airport (RIH)

Common Complaints

• Discomfort and Lack of Amenities: Travelers frequently report excessive heat in crowded waiting areas with poor air circulation, and a lack of covered walkways when boarding planes, even in rain. There are also complaints about a limited number of vending machines or canteens in the waiting area, with outside drinks not allowed past security. Some restrooms have been reported as out of order.
• Security and Customs Experience: Many travelers mention long wait times for customs and immigration, sometimes exceeding an hour for a single arriving flight, and express concerns about the requirement for fingerprinting and photos upon arrival. Current security checkpoint wait times are estimated around 26-29 minutes, with passport control around 8 minutes.
• Luggage Handling Issues: There have been severe complaints regarding luggage mishandling, damage, and even theft of items from checked bags.
• Transportation Limitations: While taxis and shuttles are available, Uber is reportedly not available directly at the airport, which can be an inconvenience for some. The drive to Panama City can take 1.5 to 2.5 hours.

Scarlett Martinez International Airport offers a functional and often clean entry point to Panama's Pacific coast, particularly beneficial for resort-bound travelers due to its proximity. However, potential visitors should be prepared for a small airport experience that may include significant customs wait times, limited comfort amenities, and potential issues with luggage security, making careful planning and managing expectations crucial for a smoother journey.