Base Aeronaval de Tulum (TUY)

Common Complaints

• Limited Food and Shopping Options: A consistent complaint, especially in early 2024, was the sparse availability of food, beverage, and retail outlets (shops, restaurants, duty-free) within the terminal, particularly after security. While more options (including international chains like Starbucks and Burger King) are opening or under construction, it's still advised not to rely on the airport for extensive dining or shopping.
• Expensive Ground Transportation: Taxis and private shuttles from the airport to Tulum Centro or the Hotel Zone are often cited as very expensive, with prices comparable to transfers from Cancun Airport despite a shorter distance.
• Variable Rental Car Experience: While rental car companies are available, some travelers reported very long wait times at specific counters (e.g., Hertz) to pick up vehicles.
• Spotty Wi-Fi and Limited Amenities: Some travelers noted inconsistent or non-existent Wi-Fi in certain areas, and amenities like lounges were still under construction as of early 2025.
• Distance from Tulum: The airport is located approximately 40 km (25 miles) south of Tulum, meaning transportation to and from accommodations can still be a significant journey.

Overall, Tulum Airport offers a convenient and pleasant alternative for travelers heading to the southern Riviera Maya, especially those prioritizing a swift and less stressful airport experience. However, travelers should be prepared for currently limited amenities and plan their ground transportation in advance, considering the potentially high costs of taxis and shuttles.