Benito Juárez International Airport (MEX)

Common Complaints

• Overcrowding and Capacity Issues: Terminal 1 is frequently described as being well over capacity, leading to a crowded and saturated environment at all times of the day.
• Disorganization and Inefficiency: Passengers often face disorganization in customs, immigration, and the boarding process. Departure gate information can be delayed, sometimes only appearing shortly before boarding, and screens often display numerous advertisements between flight details.
• Poor Cleanliness and Facilities: The airport is often criticized for being dirty and lacking in cleanliness. Many charging stations are present but reportedly non-functional. Diesel fumes are also noted as being pungent throughout the terminals.
• Long Wait Times: Security wait times are estimated at around 59-61 minutes, and passport control can take approximately 60 minutes, with some reports of immigration lines exceeding 1.5 hours.
• Lack of Comfortable Seating: Seating is often scarce, particularly in landside areas, and many chairs have armrests, making it difficult to rest or sleep. Travelers frequently resort to sitting or sleeping on the floor due to the lack of comfortable options.
• Challenging Terminal Transfers: Transferring between Terminal 1 and Terminal 2 is reported as a difficult and lengthy process, often requiring passengers to clear customs, recheck bags, and navigate a train (with restrictions) or bus, followed by considerable walking.

Overall, while Benito Juárez International Airport serves as a crucial hub with some convenient features, many travelers report a frustrating experience primarily due to overcrowding, operational inefficiencies, and a lack of comfortable amenities.