Bachigualato Federal International Airport (CUL)

Common Complaints

• Limited WiFi: WiFi services are a notable area of dissatisfaction, with the lowest rating of 71%, and past reviews explicitly mentioning a lack of free WiFi.
• Scarce Food and Retail (Post-Security): While overall food and retail services have a 76% satisfaction rating, some travelers have found them to be scarce after the security check.
• Insufficient Gate Seating: There are observations of insufficient seating in the gates, which can be an issue during busy periods.
• Crowded Volaris Check-in: Passengers flying with Volaris have reported that their check-in counters can be very crowded.
• Food Restrictions at Security: Some travelers have experienced security personnel attempting to confiscate food not purchased inside the airport, perceived more as a commercial control than a security measure.

In summary, Bachigualato Federal International Airport provides a generally efficient and accessible travel experience, particularly with its smooth baggage claim and customs processes. However, improvements in WiFi availability, post-security dining and shopping options, and gate seating would significantly enhance overall traveler satisfaction, especially as the airport undergoes its major renovation project.