Palmerola International Airport / José Enrique Soto Cano Air Base (XPL)

Common Complaints

• Slow Immigration and Customs: This is a recurring and significant complaint. Travelers report frustratingly slow immigration and customs procedures, especially when multiple international flights arrive concurrently.
• Dysfunctional Online Systems: The Honduran government's online registration systems for immigration and customs are frequently reported as not working, leading to confusion and delays upon arrival.
• Aggressive Taxi Touts: Upon exiting customs, some travelers are immediately "accosted by shouting taxi touts," which can be an unpleasant experience.
• Transportation and Night Travel Safety: While transportation options exist, concerns have been raised about safety when traveling to and from the airport at night, with advice to avoid night flights if possible due to potential dangers on the roads.
• Poor Public Address (PA) System: Some users noted that the PA system is difficult to understand due to ambient noise, making announcements unclear.

Overall, Palmerola International Airport is appreciated for its modern design and facilities, offering a comfortable environment once inside. However, the experience can be marred by inefficiencies at immigration and customs, as well as external transportation challenges, particularly for those arriving or departing during nighttime hours. Addressing these operational and external issues would significantly enhance the overall traveler experience.