Turin Airport (TRN)

Common Complaints

• Inadequate Seating: A pervasive complaint is the severe lack of seating in the departure lounge, with many passengers resorting to sitting or lying on the floor, especially in areas with designer benches but no practical seating.
• Poor Facilities & Cleanliness: Travelers frequently report dirty and unhygienic toilets, limited toilet availability, and a general lack of cleanliness throughout the terminal. Facilities like circular glass lifts have been noted as out of order.
• Long Queues & Disorganized Boarding: Significant wait times are common at security (up to 45 minutes) and passport control (30-60 minutes for non-Schengen flights), leading to missed flights for some. Boarding processes are described as unorganized and leading to long queues.
• Limited and Overpriced Food/Retail: The airside area has few food and drink outlets, resulting in massive queues and long wait times for service, with items often being expensive.
• Unprofessional Staff: Several reviews mention rude, arrogant, or unprofessional staff at security and other service points, often seen chatting among themselves while passengers wait.
• Poor Wi-Fi and Charging Options: Free Wi-Fi is often difficult to access, and charging points are limited, adding to passenger inconvenience.

Overall, Turin Airport appears to struggle with managing passenger flow and providing adequate amenities for the volume of travelers it handles, particularly in the airside departure areas. While transportation to and from the airport is generally efficient, the in-terminal experience often falls short, leading to considerable frustration among passengers.