Milan Bergamo Airport / Antonio Locatelli Air Base (BGY)

Common Complaints

• Overcrowding and Lack of Seating: The airport is frequently described as busy, crazy, and hectic, with insufficient seating capacity, often forcing travelers to sit or lie on the floor.
• Dirty Facilities and Uncomfortable Environment: Many reviews highlight dirty and disgusting bathrooms, cold terminals, and a general lack of comfort, especially for overnight stays.
• Rude and Unhelpful Staff: Numerous accounts describe airport staff as unfriendly, short-tempered, and unhelpful, particularly at security, gates, and for passengers requiring assistance.
• Long Security Wait Times and Intrusive Checks: Passengers report long security lines and frustrating experiences, including staff not prioritizing those with short layovers and intrusive hand searches. Current security wait times are estimated to be between 15 and 29 minutes, with early mornings being particularly busy.
• Family Unfriendly: Several reviews mention a lack of support for families, with "family lines" at security being slower and family restrooms often dirty and having long queues.
• Limited and Paid Charging Points: A lack of free charging sockets is a recurring complaint, with some available only for a fee or at specific hours.

Overall, Milan Bergamo Airport often presents a challenging experience for travelers due to significant overcrowding, cleanliness issues, and perceived poor customer service. While efforts are being made to expand facilities, current reviews suggest that these improvements have yet to significantly alleviate many common frustrations, particularly during peak travel times.