Almaty North Airport

Common Complaints

• Overcrowding and Small Size: The most frequent and significant complaint is that the airport is "far too small for its purpose", leading to extreme congestion, especially in check-in, passport control, and waiting areas. This results in people standing due to insufficient seating.
• Poor Organization and Disorienting Signage: Travelers report an "absolute shambles of a place" with poor organization and unclear signage, particularly for transfers between domestic arrivals and international departures. Queues often intermingle, and staff are sometimes perceived as unhelpful.
• Substandard Facilities and Cleanliness: The general cleanliness, particularly of toilets, is often described as "substandard" and "psychologically traumatic," with horrible smells and a lack of basic supplies like paper towels. The waiting areas are often dark and lack comfortable seating, with many seats having armrests, making it difficult to rest.
• Inadequate Lounges: Business class lounges are frequently criticized as "huge scams," being small, poorly ventilated, overcrowded, and charging for almost all amenities, including water.
• Security and Immigration Experience: While immigration can sometimes be smooth, the security procedure is often described as confusing, with multiple passport checks in close proximity and staff not always managing queues effectively. There can be long queues for security, averaging around 26-30 minutes, and for immigration, around 8 minutes. Luggage screening often occurs *before* check-in counters.
• Limited Food and Drink Options: Beyond duty-free, food choices can be limited, with high prices.
• Lack of Reliable Wi-Fi: Many reviews mention issues with Wi-Fi connectivity, with some stating there is "no airport wifi" or that it is abysmal and frequently disconnects.
• Taxi Scams/Overcharging: While ride-hailing apps are good, unofficial taxis outside the airport are known to overcharge significantly, sometimes quoting prices four times the actual cost.

Overall, Almaty International Airport (ALA) frequently disappoints travelers, with common themes of overcrowding, poor organization, and inadequate facilities. While it serves as a vital hub for Kazakhstan, many recent reviews suggest that the current infrastructure struggles to provide a comfortable or efficient experience, especially for international and transit passengers.