Frunze Northwest Airport

Common Complaints

• Rude and Uncooperative Staff: Numerous reviews highlight issues with uncooperative, rude, and unhelpful staff, particularly at security and immigration, with a noted language barrier.
• Slow Security and Immigration: Travelers frequently report slow security queues and long wait times at passport control, often exceeding 30 minutes, due to disorganization and a single queue system.
• Limited Airside Amenities and Overcrowding: Beyond security, shopping and dining options are very limited, and overcrowding is common in airside areas during peak periods, with insufficient seating around gates.
• Aggressive Taxi Drivers and Scams: Upon arrival, travelers face unregulated and aggressive taxi drivers who often overcharge. It is highly recommended to use ride-sharing apps like Yandex or pre-booked transfers.
• Inconsistent WiFi and Poor Signage: WiFi availability is inconsistent, and signage, especially for security and passport control, is often poor or confusing.
• Lack of Nearby Hotels: There are no hotels directly near the airport, requiring a 40-minute journey to Bishkek city center for accommodation, though some hotels offer shuttle services.

Overall, Manas International Airport (FRU) serves as a functional gateway to Kyrgyzstan but often presents a challenging experience for travelers due to issues with staff, efficiency, and amenities. Travelers should prepare for potential delays, consider using ride-sharing apps for transportation, and manage expectations regarding facilities and service quality.