Nkreta Airport

Common Complaints

• Overcrowding and Lack of Seating: The most frequent complaint is severe overcrowding in the departure halls and gate areas, with insufficient seating for passengers, leading to long periods of standing.
• Poor Terminal Facilities and Cleanliness: Travelers consistently report dirty and unkempt toilets with broken locks and fixtures, overflowing trash bins, and a general lack of cleanliness throughout the terminal. The airport is often described as old, small, and dirty.
• Ineffective Air Conditioning: Many reviews highlight poorly functioning or non-existent air conditioning, making the terminal uncomfortable, especially in warm weather.
• Chaotic Experience: The overall experience is frequently described as stressful and chaotic, with small, cramped spaces making movement difficult.
• Luggage Tampering: Several recent reviews mention instances of checked luggage being opened, padlocks removed, and items rummaged through or stolen.
• Lack of Charging Points: Travelers have noted a scarcity of power outlets for charging electronic devices.

In summary, while some individual experiences at Heraklion Airport (HER) might be positive regarding staff interaction or security speed, the overwhelming consensus points to significant issues with overcrowding, cleanliness, and outdated facilities, contributing to a generally unpleasant traveler experience. Travelers should prepare for potential discomforts and be vigilant with their luggage.