Bari Airport

Common Complaints

• Bathroom Conditions: A frequent and significant complaint revolves around the state of the bathrooms, with reports of no toilet seats, broken locks, lack of toilet paper, and inadequate cleanliness.
• Crowding and Seating: Waiting areas can become crowded, especially during peak times, leading to discomfort. Seating is often limited, with many chairs featuring armrests, making it difficult to rest or sleep comfortably, and police have reportedly prevented people from sleeping on the floor.
• Long Queues and Security: Travelers have reported potential for long queues at check-in, security checks, and boarding, particularly during peak summer months. Security screening can average 10-20 minutes, but can be longer in busy periods.
• Staff (General Service): While some staff are helpful, there are reports of indifferent attitudes or unhelpful customer service from certain employees, especially at check-in counters. Limited English proficiency among some staff has also been mentioned.
• Limited Dining Options: Some travelers found the dining choices after security to be modest or limited.
• Lack of Left Luggage Facility: There is no left luggage facility at the airport, which can be inconvenient for travelers with layovers hoping to explore the city.

Overall, Bari Airport serves as a functional gateway to Puglia, appreciated for its organization and accessibility. However, its growth in passenger numbers seems to be outpacing its infrastructure in certain areas, particularly regarding passenger comfort and the maintenance of essential facilities like restrooms, leading to a polarizing experience for many visitors.